We try to ship all orders the next working day after your payment has been received. However, sometimes there can be unexpected delays during transit with the carriers and your local customs authority that are beyond our control, so we ask you for your understanding in those rare cases. If you have any questions or complaints about your shipping, please email us at hello@tutajna.com and we will try to resolve any issues for you.

All orders are shipped from Slovenia to your chosen country of destination. All international orders sent to countries outside the EU may be subject to import charges. If you are not sure if any customs charges apply, please check with your customs office before ordering. Tutajna – Calligraphy & Lettering accepts no responsibility for any additional customs charges or delays for that reason.

Standard shipping
The most economy shipping option, using various postal providers and methods. Delivery time depends on the country / area.. This option does not offer any tracking information.

Priority shipping with tracking
A faster and more secure shipping option, where your parcel will be marked as “priority” and will be fast-tracked. This option also includes tracking information.

Shipping options for different zones are outlined in the table below, but please keep in mind that shipping times are shown as an average for the whole area. Actual shipping times per country may be slightly different. If you want more detailed shipping information for a specific country, please send your inquiry to hello@tutajna.com and we will try to give you a more precise estimate.

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